+44 (0)203 0950 477

Terms of Use

Data Protection / Privacy / Purchasing


By using this Website you are deemed to have read and agreed to the following terms and conditions:

1. Terminology

1.1 The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements:

1.2 "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves, "Supplier", "Suppliers", "Operator", "Operators" refers to our third party suppliers.

1.3 All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by telephone or pre-arranged meetings, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing English Law.

1.4 Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

2. Privacy Statement

2.1 We are committed to protecting the privacy of users of the Website in compliance with the Data Protection Act 1998. In general, you can access and browse this Website without identifying who you are or revealing any personal data about yourself. We will ensure that any personal data received from you will be processed in accordance with the eight principles of the Data Protection Act 1998.

3. Subject Access Requests

3.1 Under the Data Protection Act 1998, we must provide you with a readable copy of all personal data which we maintain about you within 40 days of receiving your written request for such copies (a subject access request). The Data Protection Act 1998 allows us to charge a fee for this information. Evidence to prove your identity (e.g. passport, driver's licence and current bills) will be required before any personal data held by us will be disclosed to you. To make a subject access request contact us through our 'Contact Us' page on the Website.

4. Updating Personal Data

4.1 If the personal data which we hold about you is inaccurate in any way, where appropriate, you may have the data completed, rectified, amended or deleted. You should contact us to update any of your personal data or to request access to your personal data.

5. Confidentiality

5.1 We may collect your personal data for the purpose of contacting you about queries you may have or information or materials which you may provide us via the Website. Specifically, we may use your personal data to set up records for the provision of information to you.

5.2 Client records are regarded as highly confidential and will not be purposefully divulged to any third party other than our suppliers and if legally required to do so to the appropriate authorities. When appropriate, we will issue Clients with written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties. Clients are requested to retain copies of any literature issued in relation to the provision of our services.

5.3 We will not sell or rent your personal information to any third party.

5.4 We will only give the minimum personal information to our suppliers as required to complete the purchase, identification and transportation requirements. This may include, but not limited to, Name, Address and Holiday Location if different to your usual address.

5.5 We may also use your personal data to better understand who uses our Website and the pages they access to enable improvements to the Website and the types of information and data provided to users in general via the Website from time to time.

5.6 From time to time, we may also use your personal data to contact you for market research or user care survey purposes or to let you know about other services we may be able to provide to you, or to provide you with newsletters, details of special offers or similar. We will always give you the opportunity to opt-out of such communications.

5.7 We will not collect information about you from other sources, such as public records or bodies, or private organisations.

5.8 If we transfer management, ownership or hosting of the Website to a third party, you agree that we may also transfer your personal data and any other information about you to such third party without your further or additional permission, provided that such third party agrees to the same terms of this Privacy Policy.

5.9 You hereby agree to and authorise us to use the personal data you provide to us for the above purposes. If we would like to use your personal data for a purpose other than those above, we will request your express permission first.

6. Links

6.1 Parts of the Website may contain hyperlinks, banner or panel advertising or icons which upon clicking may enable a direct link to third party websites, web pages or portals. If you use these hyperlinks, banners or panel advertising or icons you will leave this Website immediately and you will be responsible for this action. When you access a third party website, web page or portal you acknowledge and agree that we do not control the content of such third party websites, web pages or portals and we are not responsible or liable for the privacy practices of the relevant third party website, web page or portal.

6.2 The privacy policies of each website, web page or portal that you access via hyperlink from the Website will govern the privacy practice of the relevant website, web page or portal and you are encouraged to read such privacy policies immediately upon access thereto. This Privacy Policy does not cover the information practices of those third party websites hyperlinked to the Website. Third party websites may send their own cookies to users, collect personal data, or solicit personal data and you acknowledge that we have no control over such activities.

7. Cookies

7.1 We may use cookies for collecting data about you on the Website. Cookies are messages given to an Internet browser by an Internet server. The browser in a text file called cookie.txt then stores the message. Each time the browser requests a page from the server, this message is sent back. A cookie's main objective is to identify users and personalise their website visit by customising web pages for them.

8. Disclaimer Exclusions and Limitations

8.1 The information on this Website is provided on an "as is" basis.

8.2 All representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company's literature is excluded.

8.3 We will not be liable or responsible to you or any third party whether in contract, tort, by statute or otherwise in respect of any direct loss or damage, or any special, indirect, incidental or consequential loss or damage including but not limited to damages arising out of or in connection with your use of this Website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of events or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

8.4 We will not be liable or responsible to you or any third party whether in contract, tort, by statute or otherwise in respect of any direct loss or damage, or any special, indirect, incidental or consequential loss or damage including but not limited to damages arising out of or in connection with your use of our third party suppliers. This includes, without limitation, direct loss, loss of business or profits, personal injury, injury to third parties or damage to personal or third party personal items or business assets. It is therefore strongly recommended that adequate insurance cover is arranged prior to engaging on excursions or activities purchased through this Website.

8.5 The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

9. Governing Law

9.1 This Privacy Policy will be governed by English law and the parties hereby submit to the exclusive jurisdiction of the English Courts.

10. Purchase/Booking Contract

10.1 We are acting only in the capacity of an Agent for the supplier in the sale of Excursion/Activity Tours and tickets.

10.2 All transportation (mechanical or otherwise), meals (if included), and activities comprising the various parts of the Excursion/Activity booked are performed, operated, controlled and managed by independent operators.

10.3 When making an Excursion or Activity booking, you accept that you are entering into a contract directly between the suppliers and/or the operators of the Excursion/Activity and yourself.

10.4 We will confirm the Excursion/Activity booked by Email within forty eight hours of booking after payment has been confirmed.

11. Cancellation Policy

11.1 As with the majority of Excursion/Activity companies, if you decide to cancel your booking, then you will be liable for the full cost of the Excursion/Activity booked. You will not be entitled to any refunds.

11.2 It is strongly recommended that you ensure that your current travel insurance includes protection cover for Excursion/Activity cancellations as well as general cover for the Excursion/Activity if appropriate.

12. Alterations to Excursion or Activity

12.1 While every effort is made to organise an Excursion or Activity in accordance with the description of the Excursion/Activity given in our Website, we do not accept responsibility for every detail of the same, and reserve the right to cancel or alter all or any part of any Excursion or Activity without prior notice, where we consider in our absolute discretion that there may be any risk to your comfort, health or safety, or if there is an insufficient number of individuals booked on the tour to make it viable to proceed.

12.2 If we cancel an Excursion/Activity for any reason, we will only refund to you the price you paid for the Excursion/Activity and no more.

13. Circumstances outside our control

13.1 We act solely as an Agent between you and the Suppliers of all such Excursions and Activities and have taken all reasonable steps to ensure that all aspects of such Excursions or Activities are carried out safely, punctually and efficiently. We do not however, accept any responsibility for lateness or delay, for any deficiencies in such Excursion or Activities, for any loss or damage to your luggage, personal possessions or other property, nor for any injury or accident suffered by you or by you to others during the course of the Excursion or Activity, howsoever caused.

14. Complaints

14.1 Any claim or dispute that might arise out of you taking an Excursion or Activity shall be determined in accordance with the laws of the governing country in which the Excursion or Activity took place. By booking any Excursion or Activity you agree to submit to this jurisdiction.

14.2 If you should have any problem or dispute with the supplier of any such Excursion or Activity, in such circumstances we will give such reasonable assistance to you as we can in resolving the issues.

14.3 In the event of a complaint you must raise this immediately at the time with a representative of the Excursion or Activity provider.

15. Payment

15.1 Purchases from us are handled by secure merchant services online. We use merchant services with PayPal®.

15.2 Your purchase is subject to the merchant service's terms and conditions. Please make yourself aware of how the merchant service operates prior to completing your purchase. Terms and Conditions for payments made by Paypal® can be found at www.paypal.co.uk.

15.3 Upon completion of your purchase, the merchant service will electronically supply us with your payment and personal details.

15.4 PayPal merchant services accept multiple currencies. Payments made to the merchant service other than in Euros are subject to currency conversions at the appropriate exchange rate, which is set by the merchant service operator. The merchant service operator will advise both the exchange rate and equivalent of the Euro amount in the payment currency before you confirm the booking.

15.5 We do not store debit/credit card details.

16. Availability

16.1 Unless otherwise stated, the services featured on this website are only available within Tenerife, Spain. All advertising is intended solely for the European market. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

17. Copyright Notice

17.1 Copyright and other relevant intellectual property rights exist on all text relating to the Company's services and the full content of this website.

18. Communication

18.1 All communication channels are listed on the Website's Contact Us page.
This Website is owned and maintained and hosted by Webstream Limited.
The content and management of this website including but not limited to Excursions and Activities, bookings and payments are the responsibility of Dream Excursions.

19. Force Majeure

19.1 Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

20. Waiver

20.1 Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

21. General

21.1 By accessing this website and using our services or purchasing our products, you consent to these terms and conditions and to the exclusive jurisdiction of English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

22. Notification of Changes

22.1 The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any changes to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our customer's personal information, notification by Email will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

23. Acceptance

23.1 These terms and conditions form part of the Agreement between the Client and us. By accessing this website and/or undertaking of a service or agreement indicates your understanding, agreement to and acceptance of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.